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Covid-19 Shipping Update
Covid-19 Shipping Update
Thank you for stopping by our website. We are monitoring the situation regarding Covid-19 and at this time we will remain open online and are fulfilling orders as normal. Please bear in mind that delays may occur, especially with international orders. For more information please visit Royal Mail's International Incident Bulletin which is updated on a daily basis. We will also keep our website and social media channels updated of any changes. Thank you for taking the time to read this message. Please stay safe during this time.
General guide for increased delivery times
UK orders are usually delivered within 3 to 5 days but please now allow up to 3 weeks due to the Covid-19 situation affecting the Royal Mail's services.
Europe - usually 1 to 2 weeks depending on the Country, but please now allow up to 8 weeks due to the Covid-19 situation affecting the Royal Mail's services.
Rest of The World - usually 7 to 14 days delivery time but please now allow up to 8 weeks due to the Covid-19 situation affecting the Royal Mail's services.
Mail outside of Europe will now be sent tracked only
Rest of the World (outside of Europe) orders are now being sent as tracked mail (we have switched off regular shipping) and will continue to do so moving forward until the effects of Covid-19 on the international mail system changes.
Custom changes as the UK moves out of the EU
Important update
The United Kingdom (UK) is no longer a member of the European Union (EU). If you buy goods from the UK (excluding Northern Ireland), from the 1 July 2021 you will incur charges that are outlined in this page. *The allowance of €22 or less has been scrapped and all purchases from the EU will now incur VAT charges.
If your goods have:
- an intrinsic value (the value of the goods alone excluding transport, insurance and handling charges) of more than €150 you will also have to pay Customs Duty.
These limits are for the whole delivery, not just one item. You must pay the above duties where applicable, and VAT regardless of their value.
*The courier or postal services that handles the package processsing as it goes through Customs charges and admin fee which is payable by the customer. *The admin fees are set by the customer's country and will vary per Country.
**Please check with your own country's rules for changes to Customs fees and charges if you're outside of the UK.
Need to send a gift directly
How we can help
We can send gifts directly to recipients and offer the following services: add a gift note with your order / add a message to a greeting card and send directly to the recipient. Products will arrive packed in gold or silver (and white) paper gift bags, mugs are placed in an organza or paper bags which also makes them suitable for gifting. Enter the recipients delivery address at the checkout and add a gift note (instead of an invoice)/ card message text etc in the special instructions section when placing your order.
Send a letter box gift
We have a range of products that can be sent directly to the recipient that can fit through the letterbox. Browse our literary range of prints, cards, mirrors, pin badges, jewellery, cushions and bags for a range of different choices.
